We are LabTech London Limited. Our company number is 09229268 and our registered office is at 54-56 Camden Lock Place, London, United Kingdom, NW1 8AF. We are registered as a ‘controller’ with the Information Commissioner’s Office with registration number ZA087285.
All references in this Privacy Notice to “our”, “us” or “we” refer to LabTech London Limited, or our group companies and suppliers which provide services to us, as appropriate. All references in this policy to our “Website” are to the website https://www.camdenmarket.com.
We value your privacy and want to be transparent with you in the way that we collect and use your personal information, explain your rights, and let you know how you can contact us for further information.
Information you give to us: You give us information by filling in forms on our website or by corresponding with us by phone, email, or letter. This includes information you provide when you do all or any of the following: sign up for our email newsletter, apply for a Camden Card or to be a Trader, enter a competition, promotion or survey, and when you get in touch with us. The information includes your name, email address, postal address, phone number, and the information you choose to provide should you contact us with a query. For applications to be a Trader we will also collect information about you and your business.
Information we collect about you: When you visit our website, we may automatically collect the following information:
Information we receive from other sources: We may receive information about you if you use any other websites we operate or other services we provide. In this instance, we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We are also working with third parties (including, for example, business partners, subcontractors in technical services, advertising networks, analytics providers, and search information providers) and may receive information about you from them.
Information collected at Camden Market: CCTV cameras view and record our premises and are monitored by our security team.
Location Wi-Fi analytics: We use Wi-Fi technology to help us understand how visitors travel through the Market and to provide us with useful information such as the number of repeat visitors. Location Wi-Fi analytics works by an identifier from your mobile device (a MAC Address) being picked up by the Wi-Fi technology that we use to provide our free Wi-Fi. If your device Wi-Fi is enabled, it sends Wi-Fi signals that will be recognized by our Wi-Fi technology. The strength of the signal helps provide locations of the device. We ‘hash’ the MAC address after collection to obscure it. We do not combine this information with any other information that may identify you. The lawful basis for the collection of this information is that it is within LabTech’s legitimate interests to see how people travel through the Market for planning and leasing purposes.
Our website uses cookies to distinguish you from other users of our website, enhance the user experience, and allow us to improve our website. Cookies are text files containing small amounts of information that are stored by your web browser on your browser or the hard drive of your computer, mobile phone, or other electronic device you use when visiting our website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Notice.
Information you give to us, we will use this information:
Information we collect about you, we will use this information:
Data protection laws require that we explain the legal basis for how we process your personal information. We consider that the legal bases for using your personal information as set out in this Privacy Policy are as follows:
Where none of the above apply, the use of your personal information is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our Website). Our legitimate interests are to:
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, from time to time. Applications to be a Trader will be shared with our trading team and management team. We may share your information with selected third parties, including:
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.
You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us via email at dataprotection@labsgroup.com at any time. You have the following rights:
Right of access: You have a right of access to any personal information we hold about you. You can ask for confirmation whether we are processing your personal information and for a copy. You will also be provided with details about how and why it is being used.
Right to update your information: You have a right to request an update to any of your personal information which is out of date or incorrect.
Right to delete your information: You have a right to ask us to delete any personal information which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us.
Right to restrict use of your information: You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances.
Right to stop marketing: You have a right to ask us to stop using your personal information for direct-marketing purposes. If you exercise this right, we will stop using your personal information for this purpose.
Right to data portability: You have a right to ask us to provide your personal information to a third-party provider of services. This right only applies where we use your personal information on the basis of your consent or performance of a contract and where our use of your information is carried out by automated means.
Right to object: You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person’s legitimate interest.
We will consider all such requests and provide our response within a reasonable period and in any event within one month of your request, unless we inform you why we need a longer period.
Certain personal information may be exempt from such requests in certain circumstances, for example, if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims. If an exception applies, we will tell you this when responding to your request.
We may request that you provide us with information necessary to confirm your identity before responding to any request you make.
Our website and apps may, from time to time, contain links to and from the websites of our partners, affiliates, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content on these websites, and we are not responsible for the practices employed by them. If you follow a link to any of these websites, please note that these websites have their own privacy and customer support policies, and we do not accept any responsibility or liability for these policies. Please carefully check these policies before you submit any personal information to these websites.
We may update our Privacy Notice from time to time. Any changes we make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by post or email. Please check back frequently to see any updates or changes to our Privacy Notice.
If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact dataprotection@labsgroup.com or write to us at Legal Department, LabTech London Limited, 54-56 Camden Lock Place, London, NW1 8AF. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.
You also have the right to make a complaint to the Information Commissioner’s Office. The ICO’s website can be seen at https://www.ico.org.uk.
This Privacy Notice was last updated on [2nd July 2019].
If you wish to delete your account, you may do so by visiting the following link: Account Deletion. By using this feature, all your personal data associated with the account will be permanently removed from our system in compliance with data protection laws. Please note that once the account is deleted, the action is irreversible, and any associated data or preferences cannot be restored. For further assistance or questions about account deletion, feel free to contact our support team at support@camdenmarket.com